Dentistry done differently

I was able to make an apptment by phone and another in person.There were magazines in the comfortable waiting rooms. I was not rushed. I was treated like a valuable intelligent human. It was rather like it used to be years ago.

I can’t imagine that there are many of you that like going to the dentist, me included. So for those who’s toes curl at the mere thought of an injection, Envisage is the dental practice for you. Calming, understanding and patient, the trauma is made as ‘bearable’ as it can be. Sarah is by far the best dentist I have ever had, throughly recommended for all other ‘toe curling white knucklers’ like me.

The staff are always friendly and courteous. The equipment is up to date and clean. The dental staff are aware of latest developments. They listen without rushing.

Very efficient and lovely staff

I have been using this dental practise for quite a few years. Sarah and Mia have been wonderful in looking after my teeth. They, together with the rest of the team have been wonderful.

I was treated in a highly professional and informative manner

The team is very friendly and professional. The Ferndown surgery offers an excellent customer service.

I have complete trust in my dentist to offer the most appropriate treatment and always feel safe and comfortable

I’ve been coming to this dentist for over 30 years. I’m always impressed with the high standards of the service I receive. Can’t fault it.

Grateful for the work done, although not a pleasant experience!

Friendly and efficient

I have been with this practice, or its predecessor for well in excess of 40 years, that and my preceeding answers surely makes the case!

Quiet and caring professionalism with clear explanations of what was happening

Everyone welcoming and thoughtfulAs much time is spent on explaining what’s going to happen and why as is neededI felt that all my treatment went at my pace and not against the clock

Excellent dental practice, always friendly and provide very good dental care

Advice given to me at my previous appointment regarding how I can improve my dental hygiene and then acted upon by me was beneficial based on the comments of the hygienist.

Rebecca was on time and fully explained the treatment to repair my gold crown advising that further treatment may be necessary

Sarah is a great Dentist. She always explains treatment / options in details and she listens to my concerns/questions. Through the treatment she also gives updates on progress and gives great reassurance to me. Her assist also acted professionally and with care.

Like previous appointments, I was very happy with my treatment on this occasion. The staff at the practice are friendly and professional and the facilities/premises are good.

The dentist listened to my needs - being a needle phobic it is important that my fear is understood and the treatment was completed without an injection. Very attentive.

All staff and Dentists are professional, kind and friendly.

I feel fully confident in the dental treatment I have always received at this practise.

Friendly knowledgeable staff

Everyone is very lovely and friendly.

Very efficient caring professional staff and good facilities

All good

I was a little nervous as meeting my new Dentist, and I’m a nervous patient too.However, Haseeb was lovely, very gentle, caring kind and just reassuring. Put me at ease.After having Felix for a few years I’d got used to him, so was sceptical.The only thing Haseeb didn’t do on the check up was check around my jaw line? But other than that an excellent visit, thank you

Professional and friendly staff.

Staff and dental rental excellent. Polite and caring. I am a nervous patient and they make me feel at ease

Punctuality Competance and convenience

Professional, great inter personal skills and knowledge. Tom and Taylor are very likeable and make a good team.

Tom and Taylor provided an efficient service and explained the procedure process All went well !

Sue Walker has been looking after my teeth for nearly 20 years providing me with an excellent service

Dentist that listened, diagnosed and explained required action.

Although expensive, attention is prompt and thorough and treatment seems appropriate.

I have been with my dentist for many years and have a lot of trust in her. My hygienist is also very thorough. I highly recommend them both.

I've been a patient there for many years & always been totally satisfied.

Our Dentist is Sue Walker and we have been under her care for many years. One cannot fault her. Reception is always polite and efficient.

B

I cannot recommend Envisage Ferndown, and specifically Dr. Tom Rowland highly enough. As someone who has always suffered with a phobia of the Dentist, and having decided to move from my last practice due to several traumatic experiences, I can honestly now say my phobia has gone! Dr Rowland and his calm attention to detail, along with fully explaining every single step of treatment as he goes along, supported by photos and 3D images, has completely extinguished my fear. My first treatment was a long procedure, but he was able to allay any fears and produce a painless, anxiety free result. Thank you Dr Rowland and Envisage!

Friendly folk, knowledge and respectful. Tom is a great dentist and is very interested in my dental heath.

Professional/friendly/welcoming/helpful/skilledI travel an hour plus each way to still come to this practice, and I am a very busy person. I would always come here. The dentists are really good and the implant service and outcome was amazing. Thank you

I am a very nervous patient and I’m always made to feel at ease

This is what makes doing these surveys a pain. I have given top marks for everything. Do I need to say more?

I am a very nervous patient but Rebecca was very supportive

I had to have a lot of work done on 8 of my upper teeth. I was a little nervous but Tom made me at ease. He also did a fantastic job and I am really pleased with the results. Would definitely recommend to friends.

The Dental staff all achieved my expectations. The surgery is bright, clean and parking is available on site.

Patient care is exceptional

Always felt at ease. Very friendly staff. Gave me confidence.

No

Extraction of a root was not something I was looking forward to but Habbeeb made the experience as comfortable and relaxed as possible. Almost a pleasant experience!

I have recommended the dentist to family and colleagues. I’m someone who is anxious about visiting the dentist due to bad experiences, and haven’t been for years. The dentist took his time to put me at ease and explain step by step what I needed and the options I had. I was told I could take a break at any point and my appointments would go at my speed. Just fantastic! I trust my dentist, and that’s the highest praise I can give.

They came highly recommended by a friend. Found the practice professional, efficient and friendly. First dental appointment was for an extraction which was carried out on time and with great care. Met all our expectations.

I find the dentist practice always friendly and helpful. Everyone explains things in easy terms to my daughter who is disabled. Thank you

The staff are all kind professional and very helpful

Staff all lovely, helpful and polite. Always looks clean everywhere you go. Parking not an issue. No problems at all with my visit.

All the practioners that I have come into contact have always been highly professional. Listened to my needs and dealt with problems efficiently. The assistants and receptionists have also always acted in a kind and professional manner.

Everyone is always very helpful, informative and respectful. My appointment is usually on time

The reception staff and both my dentist and hygienist are excellent.

I felt that Sarah put me at ease and explained the treatment needed.

Friendly, professional, good equipment, clean, easy to deal with.

Polite, friendly and great knowledge

Much better service from the dentist than my previous experience of using an NHS dentist.

The overall professional team. The friendly staff and respect shown. Explanation of treatment.

all round brilliance

I’ve been coming to this dentist since I was a child and always had the best experiences. I have always felt at ease and received the best treatment. I wouldn’t trust anywhere else!

All very professional and always friendly.

Had an issue with composite which was quickly sorted with care and attention to detail & without charge. The whole team at Envisage are always very friendly efficient and helpful, thank you!

Always receive good service. Treatments are well explained before hand. Sound advice is always provided by Rebecca Jones about the importance of maintaining good oral hygiene at each visit.

Everything - helpful reception staff, excellent facilities, expert and patient-friendly clinicians.

Efficient and friendly

Efficient, professional service.

Pleasant surgery with all the staff I have met being kind and capable.

It has to be because of Felix, followed him from West Moors. So sad he’s now left he has been the best Dentist I’ve ever experienced

Friendly staff who talk you through everything regarding your treatment and listen.

Ease of making appointments and expert care and attention received.

I use to be a very nervous patient after years of awful dentists including the school dentist. Since I started coming to this dentist 27 years ago I am not nervous anymore. I now live in Southampton but I’m never changing dentists it’s such a great surgery, all the staff are so professional and put me at ease. Tom is a wonderful dentist

My regular dentist was on holiday. Knowing I was in pain an appointment was booked by receptionist very speedily. The dentist and nurse were kind, gentle, reassuring and very professional. I am a nervous patient and was treated with the utmost care.

Sue is always professional, understanding caring & friendly.

Sarah was fantastic with my children. It was their first time at this practice and my eldest was nervous as a previous dentist had said she needed fillings. This wasn't the case and Sarah explained everything at her level. My daughter left the appointment and said that dentist is the best! Thank you Sarah.

They are very caring and explain everything.

Very professional and very efficient

I found the staff highly professional, empathetic and fabulous

I like my dentist so going for a check up or treatment is always a pleasant experience. My dentist always remembers what we chatted about at the last appointment. She makes me feel at ease. I have had a few fillings and I always feel safe, well looked after and pain free. My partner has just recently signed up to join.

Top quality care from my dentist and nurse and a really friendly and helpful reception team.

Competence of clinicians, helpful admin and cleanliness of facilities.

I've been going to Envisage for years. Really impressed with everyone who works there, always full of friendly faces. An especially big shout-out to the dentist Tom Rowland for helping me with a smile transformation which changed my life. First class clinic!

Highly reccomend. Very knowledgeable and always a seamless experience

I hadn’t been to the dentist in a good 6-7 years, maybe more.. and since moving to the area I have been desperate to find one I am comfortable with. I urgently needed a wisdom tooth removal and wanted to go to the best dental practice around so I did of course read the reviews beforehand so I thought it would only be fair if I left an honest review myself from my own personal recent experience. I called up and asked for an emergency appointment (I wasn’t actually registered at this point) they managed to get me in within two hours of me phoning up which was amazing. When I was there I registered and met with Dr Tom Rowland and Taylor the dental nurse and I must say they were both fantastic. Completely put my mind at ease, very easy to talk to and also completely honest which I believe is very important. I was then booked in the following day to have my wisdom tooth removed and the experience was incredible. I was in and out within 20-30 minutes. I honestly couldn’t recommend this place enough. The price is really reasonable too. Never thought I would say this but I’m actually looking forward to going back in September ☺️.. also I just want to mention that the ladies on reception are absolutely wonderful

Becks (dentist) and Steph (hygienist) and so professional, totally put you at ease and explain every step of what they do - thankyou so much and looking forward to my next visit !!

Friendly professional staff.

I felt listened to and options explained about what to do to solve the issue.

Professionalism

Friendly, experienced staff from start to finish.

The level of care and expertise from all the staff I have dealt with is very good indeed. I feel quite anxious when visiting the dentist but I am soon put at ease by the caring, friendly staff. It means a lot to know I’m in very safe hands when having any treatments.

Highly professional service from Sue Walker & the team and a clean & clinical environment.

Great service as always

Very friendly and explain what’s happening so no worries

Both my husband (92) and zI have needed treatment . I often say toHim sent we lucky yo have such a friendly, organised and very good efficient dentists. Having been to many military dentists this is a dream!

Everyone is so helpful and friendly and always happy with treatment

I am a very nervous patient. Sarah is aware of this and is very good at calming my nerves, stopping drilling or whatever, when I need a break. Very reassuring

Dentist, Hygienist and their staff all very helpful and caring. Thank you

Been using them for decades, my dentist and hygienist were superb

Both Sue & Philippa are professional, caring & capable. I’ve missed Philippa (she was off for my previous couple of appointments), so it was great to have her friendly face back.

After waiting probably longer than I should have I went on the Invisalign journey. My teeth, especially my bottom ones were particularly out of line, I must say Tom was excellent, advising me on the process and going in just the right amount of details for me. I now have perfectly straight teeth and extremely happy with the whole process. Thanks

A very nice Dental Surgery. Nice Staff and facility.I liked the TV with my teeth on view.

Becky the dentist was superb in every respect

It's the best dental surgery in Ferndown

Professional staff

Very thorough and careful. Both the dentist and the hygienist were obviously keen to do as good a job as they possibly could.

Good quality service and great staff

The staff are very efficient and pleasant .I found the whole appointment very good.

Their ability to accommodate and respond to an emergency. Plus the friendliness and helpfulness of all the staff.

Rebecca is always so kind and patient, the team are always polite and friendly. I have recommended the practice to lots of friends, as this is the best experience we have had at a dentist.

Friendly and efficient staff and dentist. Feel well cared for in this practice.

Sue Walker is an excellent Dentist. She is friendly,caring and patient. all the staff are very helpful, efficient and caring.

I am always impressed with the quality of care and attention to detail- not found anywhere else

I have used this surgery for 33 years and have always found consistently high standards both in treatment and patient care.

Everyone is professional, helpful and friendly. I felt completely at ease and that I was in good hands.

See all earlier answers

Not much choice in Ferndown but have benn using this dentist and predecessor since 1978!

Experienced dentist, very professional service.

All members of staff were friendly, courteous and efficient. The clinician was thoughtful about my personal comfort, and clinical treatment. They are always on time with the appointment.

Excellent professional, friendly care. Very conveniently located for me

Tom is very approachable. His good sense of humour puts you at ease.

Friendly dentist and hygienist, put me at ease. Lovely reception team and clean surgery.

Excellent invisilign experience with Dr Tom Rowland and Taylor, dental nurse. They are both so approachable and put you at ease straight away. I'm soo pleased with the final result & have a smile permanently plastered on my face now! ☺️ would absolutely recommend to anyone considering it

All staff are helpful and approachable. I understood the treatment I was receiving. Ways to improve my oral health were explained to me.

I can highly recommend Dr. Tom Rowland. Skill, expertise, perfection and attention to detail is second to none. I wouldn’t go anywhere else!

I've been fortunate enough to have been able to be treated by members of the staff of this Dental Practice for over 40yrs, before the current practice in Queen's Road was established! Dental treatment is costly everywhere, but worth the investment, if you are in a position to be able to cut back on other outgoings, in order to access the service! Life's choices.....

I was treated with courtesy and all the staff were thoughtful, kind and amiable. The Dentist was all of these and was very knowledgeable too.Very pleased.

Friendly staff and good organization on attending and departing.

Very friendly caring team

Highly recommend Tom for any cosmetic treatment, Tom is very polite, professional and the attention to detail is outstanding, transformed my smile even more than I could have imagined.

Just want to express my appreciation for the dental care provided by Sarah Mussell and her nurse over several years. All necessary treatments are always fully explained with empathy - including the gentle chiding about the proper care of my teeth between visits. It makes it a pleasure to visit (almost

I have been with envisage for a long time and they have been excellent. Friendly staff, extremely helpful and always put your needs first. Could not fault them atall. Perfect experience.

Friendly and efficient.

Always had good treatment and made welcome. Very friendly

Can’t thank Dr Tom enough, he had a tricky job to do, but really reassured me throughout the whole process! Thanks to you and your assistant!! X

Professional and friendly approach ofall the team

Kindness, helpfulness and friendliness of everyone at the surgery.

I am an anxious person and am always made to feel at ease at the practice. Staff are friendly and approachable and I always feel listened to. Staff explain what is happening. I have never had to wait for a period of time both yesterday and at previous visits.

Friendly. Very professional and very efficient.

Very friendly and helpful staff. Was made to feel very welcome. Very professional service.

All the staff are lovely. I was caught in a traffic problem on the motorway and therefore arrived late for my appointment, but I was still seen by the dentist who still managed to give me the amount of time required to do my check-up.

I am a very nervous patient, but Sarah is very reassuring and respectful of my worries.

The reception ladies are always welcoming and helpful. Rebecca explains what she feels needs action and shows on the screen why it should be done. The only negative for me is the car parking which is very limited but I understand why due to the clinic being in a converted house.

Very professional and makes you feel at ease..very friendly

Clean and professional staff

Excellent and professional service every time, very experienced, polite and friendly staff, Clean and bright surrounding's. May be equalled elsewhere but would be difficult to better.

Great customer service, listened to my frustration with my previous dentist who tried to hard sell me products and having lost confidence in other dentists feel willing to give the practice a go

Lovely staff on reception, and as always I felt totally safe in the hands of the hygienist and the dental nurse.

The dentist Sarah was absolutely brilliant, she makes me feel at ease, is friendly and professional and I wouldn’t want to go anywhere else . Thank you

I have been a patient at Ferndown for over 20 Years and have always been satisfied with the treatment I have received,so I am happy to recommend to any of my friends.

It's always a positive experience. All the staff are friendly and helpful. They were so apologetic to be running ten minutes late, but I was informed of this when I arrived and the nurse and dentist both apologised again in person. The dentist took an interest in my health and remembered things about me to ask after, like my job and family. A friendly and welcoming place to come. Welcomed the toothpaste samples available in the waiting room, too.

Tom was great. My teeth are looking better than ever. Definitely recommend

Very professional staff, efficient and welcoming. Give good advice and listen to your concerns.

Clair is the best hygienist I’ve ever had and has always been sympathetic to my needs. I travel from Plymouth for my treatment which speaks volumes.

Friendly staff, thorough check up in a timely manner.

Used this practise for a long time. Always brilliant. Caring and professional

Ferndown staff always make you welcome and provide a quick and efficient service/treatment.

I had wanted to straighten my teeth for a long time before Tom convinced me to give invisalign a chance. The process was easy and it was a pleasure visiting Tom who explained everything in detail with no hidden surprises. I would definitely recommend him for any dental work and I am thrilled that I can now smile without hiding my teeth!

Friendliness and high professionalism.

Friendly and caring team, helpful reception team and how at ease I feel.

Can't fault them.

Very professional at Ferndown,a great team and make a visit to the dentists rather pleasant! Always recommend this practice.

Full explanation of my treatment and being told what was happening as we went along

Very friendly, always able to make appointment to suit me, makes sure I understand reasons for procedures and what will happen, gentle dentist!

The dentist explained everything he was doing throughout the procedure which I very much appreciated

Competent & caring

I came in to see Tom to have some routine treatment which was followed by a smile makeover, Tom’s professionalism was outstanding, took his time with me and explained everything thoroughly step by step and has left me feeling more confident and amazed by the results.

Getting seen quickly, good advice and service

Staff were very friendly and interested in me. Treatment was professional and I was kept well informed.

Always helpful & hospitable. Extremely pleased with all the staff.

Very professional service and care that provides confidence to patients.

Good service knowledgeable staff clean practice

Everything

I have been with balmoral lodge/envisage since I was 4 and had Sue Walker this whole time. The Dentist to me is quite daunting and Sue always makes me feel at ease without fail. The reception staff are lovely and the dentalNurses and hygienists aswell are gentle , kind and overall the experience is friendly and a nice environment to be in. The only thing I would say is that the opening hours are slightly difficult for my job as I’m 8.45 -5 more evening appointments would be handy but apart from that I wouldn’t fault the surgery at all.

Everyone at Ferndown is very friendly, professional and knowledgeable. Despite an issue with the machinery the hygienist and the nurse carried on with my treatment without any complaint or moaning and overcame the difficulties very professionally

Efficient, friendly service.

Appointments are always easy to schedule. Clinician understands my apprehension over treatments and does her utmost to put me at ease.

Very satisfied with a highly professional team.

Efficient and friendly

Plenty of time allowed to discuss matters and staff always willing to listen to questions etc.

I am a nervous patient but once ms walker talks to me I feel relaxed and wonder why I ever worry as she is so reassuring and gentle and always feel she is giving me the best advice

confidence in the surgeon

All the staff are professional,charming and friendly.

Fantastic staff. So kind and efficient. Very impressed with all the state of the art equipment. Thank you

The dentist is very professional and very good.The hygienist was the same.l was very pleased with my visit to the dentist.

I have been with this practice since I moved to the area with my parents. They have since died but I still live locally. I wouldn't go to any other dentist. I have complete faith in them.

Enough time to talk to the staff to discuss items of concern plus what I need to do next. There was no rush. Waiting room comfortable and clean.

Friendly, efficient service

I am always treated with respect and kindness when I have an appointment and feel comfortable and confident that I have received the best service

Every aspect of the reception and treatment were highly satisfactory and friendly

Becky explained every thing she was doing as my tooth was extracted as she is aware that I like to be informed. I have been with this practice for over 30 years.

I have complete faith that I am being offered the best option for the future health of my teeth and the process is made as comfortable as possible

Always get good treatment from Sue Walker

Sarah, the dentist, explained what needed to be done and as she was doing it she explained what she was doing. She then checked her work by doing x-rays which was reassuring.

From scheduling the appointment to receiving treatment, all went very smoothly. The Team at Ferndown are helpful, friendly and above all very skilled.

Always feel valued as a customer and that any dental requirements are always discussed in a clear and supportive way

The staff were excellent and recommended various services available for me. They were also very helpful in following up on my son’s NHS referral.

Very good experienced dentist. Professional and friendly.

Becky is so caring and explains everything so well.

Both the hygienist and her assistant were relaxed, friendly and efficient. They put me at ease, listened to what I said and the hygienist let me know what she was doing throughout the appointment. She also gave me advice on dental hygiene.

Friendliness of the team at Ferndown

Very helpful and explained the process throughout each stage. Always checked I was comfortable and checked on how I was and whether there was any pains. Felt like they tried to advise me the best possible way to make sure I received the most suitable treatment needed

I have been going to that dentist for more than 40years. I have always been very well looked after & happy with everything.

I feel I get reasonably good treatment for private dental care in the absence of good NHS facilities! So happy to recommend on that basis.

Everyone is always very professional and friendly.

I was fitted in for emergency treatment. Reception staff, my dentist Sue Walker were excellent on all fronts.

An all round excellent experience from Sue Walker and the hygienist, Phillipa. I shall be returning in March 2025.

Highly professional team working to very high standards Friendly and helpful. Good car parking, and local to Ferndown. Also fairly good value for money.

What a wonderful relaxing caring establishment,always I get upset but not here always professional and caring making for an easy visit I’m not worried about attending in anyway Truly recommend

Great friendly staff

It’s a very competent friendly professional place.

Friendly staff

I have been coming to this practice for many years , and know the staff , I would be happy to see any Dentist if mine was not available, as they are all very friendly , knowledgeable and put you at ease.. so no problem in recommending this practice to anyone.

Ever since my adult teeth came through, I had always been incredibly insecure about my smile due to my front teeth in particular crossing over and sticking out. I’d had numerous orthodontist appointments, where I was told unless I wanted a permanent wire fixed to the back of my teeth, there was nothing that could be done to rectify them. I then came across a before and after picture one day from a patient of Envisage on Instagram and I couldn’t believe the difference. I reached out and made an appointment with Dr Tom Rowland and asked if there was anything he could do. Straight away, he reassured me that he could ‘absolutely fix my teeth and my insecurities with them’ and he really wasn’t wrong. My teeth are perfectly aligned and sparkling, the process was pain free and the staff (particularly Tom & Tayla) are so welcoming and so, so lovely. I no longer have to hide my teeth and my smile in pictures, I am genuinely grinning from ear to ear in every single one now. I thoroughly recommend Envisage. A very big and special thank you to Tom for changing my life!

Local and convenient. Staff very welcoming and professional.

I always receive very professional & friendly treatment. Have been with the practice for over 30 years.

Friendly, helpful staff.

Always friendly and accommodating.

Highly professional, always been there for me when needed.

very organised clinic and a good service is always provided

I am listened too and the dentist is gentle all other staff all friendly

The dentist was very knowledgeable competent and I have absolute trust in her

Friendly, polite, appt same day for an infection, Felix and dental nurse were a joy - helpful, explaining and supportive.

This was the most thorough hygiene appointment I have had for sometime. There was no criticism of my dental hygiene or brushing technique and no encouragement to make more frequent appointments other than what was needed.The hygienist was very friendly.

care of patient, success of treatment, explanation of of treatment intended

Always very friendly & caring.

Very professional & very friendly. All the staff members are helpful & accommodating.

I am always greeted with friendly staff I am extremely satisfied with my treatment from Felix my dentist he makes me feel at ease I don’t worry about coming to the Dentist anymore and I highly recommend this practice to anyone

The professionalism of the staff.

It’s a very professional practice. But being private it’s obviously quite expensive, which my children sadly couldn’t afford.

Tom is great. Very professional and engaged.

Friendly reception team, everyone I’ve dealt with has been patient, polite and kind. Very good with me as a nervous patient.

Staff very friendly and efficient

Friendly and caring

I am nervous about going to the dentist but I have always felt at ease at Ferndown. Staff are very easy to talk with and after many years of being a patient there, I know that I’ll be looked after.

Staff. Becky dentist and claire hygienist. Reception staff so helpful and friendly

I feel that I am treated with respect, and everything is explained well to me.All staff are exceptionally friendly. This is a first class dental practice.

Do me a favour! Why is it that in these silly surveys which are clearly carried out so that Put Patients First can make money that they ask inane questions after I gave full marks for everything! Would the conclusion not be that all the experience was great? Or are you looking for free quotes which you can use to promote the business! Total waste of my time, but I did it because the surgery is great and I have used it forever!

Prompt efiicient did exactly what was required

I have always found Sue to be an excellent dentist, she takes an interest in me as the patient and understands my concerns as a dental patient. I always know I am in qualified and safe hands.

Local and the dentist is very experienced

Good service, same day appointment

Caring and understanding Miss Walker is a wonderful asset

Sue is a brilliant dentist. she takes the time to listen to your fears and worries regarding your dental treatment. Her expertise is the best that we have ever experienced.

I am a nervous patient and the hygienist treated me with care and respect taking into account nervousness

The courtesy and understanding of the situation

I came for a check-up and was seen to by Felix. He was very friendly, patient and thorough. Would highly recommend - the perfect place to come if you'd like to see a dentist you can discuss options with.

Very caring and attentive staff

I have always been made to feel at ease, the treatment has been explained to me before & during treatment. Caring & considerate.

Friendly, professional

Courteous and caring staff, as well as highly competent.

Friendly and efficient

All the staff are polite, professional, knowledgeable and friendly. It’s all good!

Everything was carried out as expected. The appointment started on time

Tom is very thorough and explains everything so oli can understand it properly. The receptionists are smiley and friendly and the nurses always pleasant too.

I have been looked after by Sue Walker and the team for many years and feel immensely safe in their hands.

Friendly, explain everything to disabled daughter so that she understands. Always on time, cheerful staff easy to get to. Lovely feel about the place.

Professional, courteous staff and good facilities

Professional well run clinic I was very satisfied with my hygenists care

I saw Tom. He is very knowledgeable and friendly. My questions were answered and I’m happy with my treatment.

first class service in every respect

Been seeing Sue walker for about nine years. The best practise I’ve ever been to.

Reception was very helpful in finding a dentist available to replace a filling in an urgent situation. The dentist was very efficient & I was put at ease with the explanation of the treatment necessary to replace a large filling.

This practice seems to be run in a professional manner which nowadays is fairly rare.

The knowledge, courtesy and friendliness of all the staff, nothing appears to be a problem for them. Appointments on time, 20mins early seeing the dentist. Nothing to complain about.

I have been for many years really nervous of visiting the dentist but with Tom Rowland I felt really safe and relaxed with him. He was amazing thank you

High quality service with friendly polite people.

Lovely clean environment. All staff very pleasant - no problem rescheduling an appointment when I was unwell a few weeks ago.

Extremely professional & very understanding. Dr. Rowland & his nurse Taylor were very accommodating & friendly.

I always receive excellent treatment at Envisage dental practice and highly recommend them.

Staff who are extremely polite, friendly, and professional. All areas of the practice are clean and well maintained. The treatment was thoroughly explained to me and carried out with great care.

Every time I get an appointment, staff are friendly, professional and caring. Everyone is very passionate too which makes for great care. Thanks

The team are really lovely, and Felix is great.

It just works without any real issues.

Efficient and welcoming service.

Felix is highly professional and thorough, he explains everything in detail. He is first class. Taylor who assisted Felix was equally professional thorough and friendly.

Modern, well equipped clinic. Experienced staff.Friendly and efficient. Knowledgeable on treatments.

Ease of appointment, curtesy, professional,

I have always been very satisfied with the care of the Ferndown Team. They are always very polite, helpful and explain everything. I have not always had this experience before at other dental practices.

Very friendly and efficient staff - Becky is excellent- all staff very good

Very professional experience, use of modern technology to explain any issues and a detailed explanation of how any treatments will be carried out.

Have been a patient at this practice for many years and my dental practitioner Sue Walker is second to none. Have complete confidence in her care and dentistry skills.

Recently had dental treatment at Envisage (filling) and have to say that in 72 years it was by far the best dental treatment experience I’ve had. Very pleased with everything - not the cheapest but you get what you pay for.

Highly recommended this practice, my daughter and I both have Rebecca and she's brilliant! Very patient and calming, have recommended her to friends, it is not local to me but I'm happy to travel the distance for the friendly staff and excellent service!

I recently tried another dental practice because of lower cost but I was dissatisfied there. I have been a patient at this dentist surgery for 25 years or more.

Our dentist Sarah is always friendly and professional as we're the assistants.

Very efficient and professional treatment

Availability if appointmentsPayment plansFriendly & approachable staffProfessional service

Immediate appointment arranged to address severe tooth/jaw ache being experienced, problem quickly identified with treatment plan. Practice receptionist called next day to enquire on how well I was feeling

very convenient and local for me.

The dentist and his nurse were very professional

I’m a nervous patient and feel very comfortable on all my visits

Professional, caring, empathetic staff. Checks for mouth cancer are routine and photographs may be taken to demonstrate a particular situation, that may cause problems in the future. The photos are immediately put up on the screen and the situation discussed with the patient and a course of action is agreed, thus preventing an ‘emergency’ situation in the future. Preventative care is very much part of the Practice’s ethos, which I am particularly in favour of. I have been with the Practice, under different ownership, for 38 years and have always been extremely pleased with the care I have received. Appointments run pretty much to time and I have always been able to park my car!

Highly experienced staff. Always kind and helpful. Feel very safe in their hands. Thank you

I had my checkup today I was greeted Buy friendly staff didn’t have to wait long my dentist Felix always makes me feel calm now I don’t worry about a thing when I go to Balmoral Lodge

Very professional dentist and team

I have been a patient for a long time.

Clean friendly environment, no complaints at all.

Caring clinicians, appointments easy to arrange when needed

Rebeca Jones was polite and sensitive to my needs and kept me fully informed through my treatment

All staff are friendly and supportive and efficient

He was kind explained what he was about to do.I have recommended someone already.

Very relaxing atmosphere

A very friendly team, a knowledgeable, understanding and skilful dentist, lovely dental nurse, friendly and calm atmosphere, very clean and well kept surgery.

Great Dentist and lovely helpful staff

Politeness of staff, good explanation of problems

All very friendly and puts me at ease by talking about other subjects

So friendly and makes you feel at ease at all times

Always treated with courtesy and respect. Treatment explained clearly. Attentive to mobility difficulties. Not pressured into unnecessary treatments.

Good availability of appointments. Staff are welcoming, friendly, respectful, professional and take time to explain or answer questions.

Been attending this dental practice since I was a child. The staff are excellent, professional and will put you at ease. Recently completed Invisalign with them as well and had an excellent service. Would definitely recommend them for routine care and Invisalign.

The dentist herself

Friendly, helpful, staff.

Always treated with respect & all staff are very helpful. Very efficient team & in an emergency they go out of their way to assist you. It is very reassuring when the dentist explains what treatment they are giving you & why. Have never regretted going to this Ferndown dental practice.

Nice friendly surgery

Jess was my hygienist she was professional and did an excellent job cleaning staining from my teeth. Completely discomfort free and gave useful advice.

Always professional when attending appointments. I feel I’m in good hands and trust my dental surgeon

Service was exceptional and you helped me look after my 4 year old who is a little pickle. Receptionists were very friendly and helpful as was my dentist and dental nurse

Tom and Taylor looked after me and explained everything with even a running commentary whilst the procedure took place

All staff friendly and welcoming and made to feel relaxed and in safe hands.

Ferndown has up to date equipment with dentists who are knowledgeable about teeth, which gives you confidence that the treatment you are receiving is appriopiate and correct for your mouth. It is a easy location to get to either by car or public transport.

Good treatment & kindness

Incredible staff. Very professional and efficient. Had a tooth removed, and was impressed how smooth and efficient the process was. Will definitely being going back.. A big thanks to everyone who works there!

I have recommended to others and my partner now is a patient too.Always thorough and address all needs. Very friendly too

The staff are lovely . Really nice surgery . Always felt happy after my experience

Competent and highly skilled staff putting one at ease. Thank you

Have attended this clinic with Sue Walker (dental clinician) & Phillipa (hygeinist) for decades now & have never had occassion to be dissatisfied. Excellent care including attention to detail.

All staff are friendly, helpful and efficient

I had problems with sensitivity to cold. Both Becky and Claire did everything to make me comfortable. Thank you

Great surgery and friendly staff, making the whole experience of going to the dentist but quite a pleasure, but far from a chore.

Excellent surgery in every way

Everyone is very friendly and it’s easy to park, very clean. Reception staff very polite.

Professional and reliable staff.

A very friendly and professional experience that made me feel at ease. Very knowledgeable

I was well looked after. The dentist did a very good job and the cost was acceptable

Always very professional and friendly thinking of patients first.

Easy to book a urgent appointment at short notice.Very pleased with Tom the dentist that l had not seen before he took time to explain the treatment that l had and made me feel very confident.

Being a slightly nervous,patient, Felix my Drntist always puts me at ease. So friendly and first class treatment. My best ever Dentist since I can remember. Fantastic friendly reception team too

Dentist very through

Confidence in the clinicians.prompt service with appointment time scheduled

Found the service I received from everyone concerned very sensitive to my needs and fears

Professional, friendly staff. Treatments meet my expectations.

The easiest least painful extraction I have ever had . The dentist and nurse were really good and skilled . Also very supportive as I was at the time very emotional about things in my home life . All in all I am very pleased with my treatment .

Approachable staff,from the receptionists to the medical team.I have always been made to feel comfortable having whatever treatment is being carried out.

Have never had any problems with Ferndown, even when we moved house to Birmingham we still kept coming back.Always friendly and helpful, and able to see us at short notice if the need arises

excellent all round

Sarah is an excellent dentist. Keeps you informed of what is happening during the treatment, listens to any issues you have and acts on it. I have complete confidence I her. The dental nurse, whose name I do not know, was also excellent during the treatment.

All staff treated me with friendliness and respect. The clinician was thorough, discussed future options if necessary, and offered sensible advise, as well as listening carefully to my thoughts and ideas.

Thank you so much as always to Rebecca for her care. I also really appreciate the dental hygienist who looked after me on this occasion. I confessed to being nervous and she was fantastic. She also talked to me about other tactics to keep my teeth in good health and helped me with my other queries. It can be a difficult experience for some people - a trip to the dentist - but I felt totally at ease throughout - thank you.

Always been v professional and helpful. Close to home.

I really appreciate my dentist and appreciate her care. I have to undergo further treatment shortly, but after this visit feel sure I will have the best care.

Friendly staff and no rush by the clinicians answering and explaining my future treatment.

I find Tom to be an excellent and considerate dentist. He was very keen to check that I was experiencing no pain and regularly stopped to check I was ok. He explained what he was doing every step of the way and also took photos as he progressed which he showed me when the treatment was done.

They always listen and are very professional.

I consistently am met with a friendly smell at reception; I never have to wait too long for my appointment to start and the staff are always friendly, warm and welcoming - it’s always the same in my experience!

Experts in a friendly environment ready to listen

I was treated very well and the treatment was done to a high standard.l was very pleased with you.Thank you.

I feel that my age is accounted for with an understanding of the natural concern to retain one' s teeth for as long as possible.

Good service

Very caring and professional staff. Always able to be fitted in and seen promptly for emergency appointments.

Just had the most enjoyable dentist experience, performed by Tom Rowland.He & his assistant, Charlotte were BRILLIANT.I can't praise them enough,looking forward to my next visit ALREADY!!

Always impressed with Ferndown

All staff are friendly, efficient and knowledgeable

I had an excellent appointment with Felix and Charlotte. I had one the week prior and one this week and both were 10/10. They are both so kind and understanding, especially as I was a little anxious on my initial visit after a bad experience at another practise. Cannot praise them enough. Based on how well my treatment went I am going to also have further treatments with them.

I had severe tooth ache and so managed to get an appt the same day which was great. While it was not with my usual dentist, the dentist I saw (Sarah Mussel) was able to thoroughly investigate and identify the problem and then after explaining clearly the options to me, carry out the treatment there and then. The treatment was painless and expertly given and I was put at ease and informed during the whole process. I was very impressed with the whole process and the speed of the follow up actions.

Faultless in in every way. I travel 125 miles from Plymouth for my treatment , I think that speaks volumes. I have no intention of changing my dentist for a local practice in Plymouth.

Friendly staff

Excellent service towards patient care

Friendly and helpful staff

Friendly staff, put me completely at ease after not being to the dentist for a long time due to a traumatic experience at my old practise. Everything was explained to me in a friendly and polite way, I wasn’t rushed, the receptionist was really lovely as well.

Very professional and good service

Professional friendly dentist and hygienist complete confidence in their care.

I really feel in capable hands when visiting the dentist and hygienist. All the staff are welcoming, I feel at ease, and feel I can express any worries I have about my teeth without feeling silly or embarrassed. Everything is always explained and love their use of photography to show me what might need attention. I thoroughly recommend this dental practice.

Absolutely superb reception staff, truly lovely dentist and dental nurse and an immaculately clean surgery - thank you!

Great service. The experience getting treatment was excellent, Dentist (Felix Adrion) was very professional, caring and explained all in detail. As well as the nurse and the receptionist very friendly.

Felix has given me new confidence in the dentist. He has improved my confidence. And is a truly wonderful dentist !

Very professional

I had a terrible toothache that required emergency treatment (root canal). I saw Tom the same day as the flare up. Not only was he very reassuring, he explained each stage of the treatment and followed up with me the day after to see how I was doing. I should also add; he endured an hour and a half of Taylor Swift’s Greatest Hits during the treatment so that I was comfortable and relaxed as possible. I have now had a few treatments at the surgery and have only had positive experiences. Would definitely recommend.

Overall professional approach of the entire team and the ease of getting appointments. In the recent past I’ve needed urgent assistance and was able to get same day assistance. I recommend the surgery and team to everyone. Martin

They are very caring, and gentle, and tell you exactly what they are doing and why. They also tell you what has to be done in the future.

on time ,Friendly staff ,easy parking ,treatment and options and costs explained fully ,relaxing atmosphere .no pressure .

I'm an extremely nervous patient and I had a root canal this week with Dr Tom Rowland. Anticipating this procedure it was my idea of hell on earth - yet Tom and Charlotte were incredibly reassuring, created a calm atmosphere and allowed me to take the procedure at my own pace ensuring I didn't feel a thing (even had a laugh along the way!) Tom is an excellent dentist. He's extremely thorough, and he takes a lot of pride in his work. I would highly recommend Tom and the practice in general, but especially if you are apprehensive about dental work.

I have used the dental practice for many years and have always had good service

I've always been happy with the treatment that I have received there.

No waiting. Great service. Clean, Very pleasant experience and very happy with the result, receptionist very helpful and friendly

Lovely staff who are helpful and efficient. Great treatment from the dentist and the hygienist, both who gave me good advice on how to look after my teeth and gums to try and make them last a bit longer!

Always friendly and professional.

The confidence and professionalism of the practice.

On time courteous

Havre every faith in Sue walker at this practise Have recommended someone else today

I moved to Ferndown 12 months ago and have now had 2 checkups and 1 hygienist visit. I have another hygienist appointment coming up in new year. A friend originally recommended me to your practice. She also lives in Ferndown. I would certainly recommend you to anyone else.

Availability of appointments. Friendliness and professionalism of the staff. Very local

Competent dentist who I have been with for many years and has provided excellent dental support and advice on cleaning has been followed and proven very successful.

This is an excellent practice, the reception staff are warm and welcoming and Dr Rowland explains his treatment plan well, he is professional and delivers a very high standard of treatment

Staff and efficiency.

Everyone is polite, helpful and professional. The treatment was thorough and gentle.

I feel that my dental treatment at the surgery is of a high standard generally and the practice is well run. A pleasant environment to visit.

Good service and on time. Very pleasant staff

I met Tom Rowland in the middle of last year when attending an emergency meeting due to a very severe reaction from a covid injection in the upper right side of my mouth. He was very concerned about the growth in my mouth and immediately took photos and forwarded them to Poole Hospital.The next day I was called into the hospital and informed that I had cancer. I spent 3 weeks in hospital in December. Thankfully everything was removed and I didn’t need to have radiotherapy.I am now back to see Tom to see what can be done to replace teeth that were removed prior to my 10.5 hours surgery.I am convinced that due to the prompt action taken by Tom that I am alive and well today.I would not hesitate to recommend your services.

Felix was great and discussed what the process will be and have alternatives. He was very informative and listened to my every need. He is clearly a perfectionist and it shows in his work

Courteous, friendly and knowledgable staff who give useful and timely advice. I've never had anything other than very good treatment.

I always get efficient and professional service

Friendly and professional

I am a nervous patient and the hygienist and dentist were very patient with me. Did not rush me.

I was able to make my appointment easily and saw the same Dentist as I’ve seen before. I felt totally at ease and Tom explained everything clearly and I was able to make a timely appointment for my following treatment.

The hygienist Stephanie was aware of my nervousness and responded with support and patience. She listened and explained what the treatment involved step by step.

I have total confidence in the team at the surgery. Very professional and understanding.

Regular dentist and implant specialist are both very capable and answer any questions or concerns well so that you can put your trust in them for a good outcome.

I felt at ease with the dentist, he wasn't judgemental at all, so I didn't feel nervous at all.

Very happy with all aspects of my husband’s treatment

All the staff make you feel at ease and nothing is too much trouble

Quick, efficient and friendly staff, excellent dentist working in an immaculate room

I visited with my husband and his carer and is in a wheelchair. As he also has Alzheimer’s it can be very difficult at times but all the staff we met were very helpful and made the visit as pleasant as possible.

My wife and I have been with this practise in its various forms for well over 40 years and that, perhaps, speaks for itself. It is efficient and the standard of dentistry is A1.

Very professional and friendly dentist.

Very professional, knowledgeable and compationate team

Good service.

The staff are always very friendly and helpful. I have confidence in my dentist and dental hygienist. I find making my next appointment before I leave very helpful in getting both appointments together.

Everyone is so professional

Friendly & professional

The Hygeneist was thorough and explained each part of the process. The dentist gave me several options for replacing a loose denture.

My family attend the Ferndown clinic on my recommendation and are very satisfied with the service they receive, so I would also unhesitatingly recommend friends etc.

Expertise, enthusiasm and personal skills

Thank you once again Dr Felix! I feel very relaxed and comfortable during my visits, you work calmly, quickly and very professionally, Always make me feel at ease and we always have a giggle. I wouldn’t go anywhere else! My teeth feel incredible so THANK YOU

The team are professional, thorough, use the most up to date equipment as far as I can see, treatments are clearly explained and I never feel I am recommended treatment that is not really necessary. Sue Walker has been looking after my teeth for some years now and her chair side manner is focussed, interested, well explained and collaborative, never rushed and I trust her judgement. It is good to be able to see my teeth on screen and to have any issues explained fully. I am equally happy with the quality of service from the hygienist team. There is never a problem at Envisage Ferndown if appointments have to be changed at short notice. Very happy.

All round first class

I have not been to a dentist for 12 years toothache forced me to bite the bullet after reading several reviews I decided on Envisage next to the sorting office in Ferndown. Made my appointment on line and completed all the necessary forms all on line.

Friendly staff

Phillipa the hygienist I saw took lots of care as I have very sensitive teeth/gums and listened to my worries . Excellent !

What a great team!Felix is outstanding

Becky the dentist always so good in every respect

I have a very competent dentist and have full faith in her dental treatment.

Very easy to talk to, very friendly, always helpful and they actually listen to you. They make you feel your teeth are important to them as well as yourself.

The reception staff made you feel welcome also they are very nice & make you feel at ease

Sue Walker was very kind and was really concerned about the recent death of my wife. Sue had looked after us both for msny years. She’s an excellent Dentist and helpful professional.She must (surely) be highly valued by Envisage!

Very kind staff, sympathetic and understanding of patients like myself who fear the dentist.

Rebecca makes me feel comfortable, confident and safe during my treatments.

Both my check up and my appointment with the hygienist was painless and very well executed. Steph is the best hygienist I have ever been to, excellent and Rebecca the best dentist. Both considerate and calming thanks

Felix is my Dentist and he is the very best Dentist I’ve ever had, I moved from West Moors surgery to have him continue my treatment, Would highly recommend , thank you

Lovely staff and great work, explained everything that was needed to be done and the dentist I saw was very friendly. Reasonably priced aswell.

Professional, polite, friendly people. Thanks

Very professional and efficient practice.

Courtesy and understanding shown by Tom.Good explanation of the problem

Everyone is friendly, understanding . Sue walker explains everything so you feel at ease

High level of knowledge and competency giving a range of options in respect of any problems. An ethos that is reflected throughout the practice.

.

For me, it's local and the am satisfied with treatment.

Professional; friendly ;thorough; caring; consistent;

Felix the dentist and Charlotte the dental nurse were both extremely good at putting me at ease, keeping me calm and comfortable. The treatment was carried out so professionally and so good. Ferndown Practice is so clean and organised, very impressive will definitely recommend to my friends.

Tom has made my old worn out teeth look very nice and has given me more confidence when I talk to friends and family, and let's you know every step of the way what's going on so their are no surprises. Highly recommended. Thanks also to Toms assistant Tania and reception staff who were polite and helpful. Steve.

Was put at ease during the consultation. Staff where friendly .

The dentist explained what he was going to do at every stage of the procedure, making sure I was comfortable through the whole process.

Efficiency and kindliness

Good treatment in a non threatening environment. On site parking. Great staff

Friendly and prompt

I found the whole experience highly satisfying. What more can I say. It was as good as it could be.

Have been going for a number of years, always had very well looked after

Always very pleased with my check ups

Friendly, knowledgeable and experienced dentist

Excellent service from Dr Roland!

Sarah listens. Shelways answers any questions and is very friendly. Nothing us any trouble.The surgery is clean and fresh. Staff at reception are helpful and efficient. A pleasant experience.

My appointment was an emergency as I had a fall and chipped my tooth. I rang and was seen that very afternoon. I was treated very well by Felix and reassured it would be fine and look perfect when he had completed the work. The whole treatment went perfectly as I was well looked after with the dental nurse taking care I was comfortable. I was very happy with the result and have booked my next appointment already. I found the whole experience very enjoyable.

Very friendly, helpful staff. Great surroundings. Treatment was carefully explained. Made to feel at ease. All round great service, attitude and experience.

Friendly and professional

The treatment I’ve had at the clinic has been excellent. I’m really happy with the recent work done to my teeth which has given me more confidence.

Friendly, pleasant environment. Ease of appointments, (combined dentist/ hygienist), puts you at ease.

The hygienist I saw was very good and understood I was nervous as I can find cleans painful. It was one of the most painless cleans I’ve ever had and she talked me through each stage as she did it.

Very friendly and reassuring dentist. Made me feel at ease whilst having my dental work

Very friendly helpful service. Excellent all round.

Good in all respects

Really? Tops marks for everything and you want more?

I wasn’t terrified too much!

The politeness and friendliness of the staff. Very professional throughout

Seem knowledgable anbout their respected fields and a relaxing environment. Staff are really friendly

Friendly staff, easy to get an appointment at a time that suits and within walking distance of home.

Always greeted well by all the staff.The dentist always listens to and answers any questions. Very professional service. I get a good check-up and advice.

Advice on procedure going forward

Felix is a very good dentist and his nurse is very kind too

Had several cosmetic treatments carried out by Dr Tom and couldn’t be happier with the results. Full attention to my concerns around the procedures and possible results gave me total confidence. Cannot recommend him enough!

Sue Walker is an excellent dentist

Very courteous explained clearly and listened to my queries and snswered

Tom is great, super professional and explains each step of the process. Really happy with the results and would recommend for your dental needs!

Clean clinic Knowledgeable staff Was very satisfied with the hygenic clean

Required treatment was explained very well

Tom makes you feel at ease straight away, explains everything he is doing and is always checking that your ok.Everyone at the practice is very approachable and friendly.

Hygienist always very attentive and understands how difficult I find it to visit the dentist

All round good service.

Punctual, excellent care, brilliant dentist, hygienist and staff. Feel very well cared for

Staff are all polite, everything is explained. They do not make you feel rushed. All very clean. Have every confidence in our dentist Rebecca.

Care taken, explanations, skill level, friendly.

Easy to make an appointment, the promptness my needs were dealt with. The confidence I have in my dentist who explains carefully the treatment and options. And at 78 I have my own teeth (bridges and crowns) and they look quite good! The staff are very pleasant and helpful.

good dentist

Dentist very empathetic with my phobia. Didn’t make me feel foolish.

All the staff are professional and informative

The kindness and care from the dentist as an anxious patient

Clare and Rebecca were kind and caring.Although I am nervous I always feel well looked after.

Treatment from Hygienist was excellent.

I was seen on timeeverything was explained to me and the dentist was gentle

Very impressed with the way staff make you feel at ease. Everywhere seems clean and refreshing and Tom the dentist makes the experience stress free. If I was to criticise anything, it would be that the car park is a bit tight on space but have not yet failed to park!

Really pleased and wouldn’t go anywhere else. Thank you Sue Walker

Able to make appointment very quickly. Treatment at the same appointment I.e. did not have to return for another appointment. Practitioner very sympathetic to request for position I needed to sit in for treatment.

All made very clear and was a pleasant experience

STAFF AND CLINICIANS ARE ALWAYS FRIENDLY AND CONFIDENT.

Sarah and Mia are both very efficient and friendly. I am never nervous before appointments as I know I will be well looked after.

Both myself and young son have our dental treatments at envisage with Sarah and Mia. The treatments are highly professional as you would expect but also very friendly and informative. The dentist might be a bit daunting for young people but Seb (aged 8) enjoys his time there which makes it a lot easier on myself rather than dragging him to check ups. Would throughly recommend Sarah and Mia toanyone looking for a dentist in the area

Very professional practice, feel totally safe and looked after

Rebecca is a very warm dentist, I have a fear of going to dentist but she has made me feel at ease

My dentist explains clearly the treatment needed, is sympathetic and understanding.I recently recommended her to my daughter who has a dentist phobia and she was really happy with her experience.

I felt looked sfter

I have attended this practice as patient of dentis Sue Walker and hygeinist Phillipa for many decades now and have always been most impressed with the care and treatment provided.

Claire was really lovely, I have a phobia of dentists and she was so gentle and kind.

Friendly atmosphere and approachable & efficient staff.Feel at ease during appointments and able to ask any questions. Don’t feel rushed or pressured into anything. Fairly easy to get appointments that fit in with work schedule.

They are professional and put you at your ease especially if you are nervous about going to the dentist. They talk you through everything and explain the options. They treat you as a friend and not just a number.

Very friendly reception and a very professional team. Very clean and tidy. Easy parking

Felt cared for by highly professional people. They were on time and answered all my Questions.

Great friendly atmosphere and staff

Friendly staff. Experience fills you with confidence.

Sarah has made me feel so comfortable and at ease with coming to a dentist. I had massive anxiety beforehand and had put off visiting a dentist for years. Sarah instantly put me at ease. I Would happily recommend to others

I am always treated with great respect. All treatment is thoroughly explained and my special needs ( I am deaf and have arthritis in my neck so can’t get my head back far ) are always catered for without fuss. My teeth and gums are healthier than they have been for years and I totally trust Sarah’s work and expertise.

D see o friendly, make you feel at ease and really good at her job.

Really? I’ve given top marks for everything. What more do you want?

All staff very friendly and create a calm and safe environment

Have been with the practice for over 50 years since Mr Elgar started the practice. Have always been looked after exceptionally well. Staff are very understanding especially as I am a nervous patient. Wouldn’t go anywhere else.

Very happy with the dentist and the time and care take.

The staff at ferndown are amazing, always explain everything in detail.

I recently had a filling with Tom who explained in detail the procedure.This appointment I had a hygienist appointment which was extremely thorough.I collected a New Patient information pack for a friend who is looking for a new dentist.

I needed an urgent appointment as going on holiday. I was very pleased that they could fit me in at short notice on the same day

I am an anxious patient and I am always put at ease, the surgery is welcoming and all staff are friendly and empathetic.

The high quality of of the service provided

A very pleasant and caring atmosphere. Future treatments explained and the reasoning behind their need.

I've been a patient for many years and feel in good hands at the surgery

Excellent as always , very professional and would recommend

Appointment was to time and the dentist and hygienist were both focussed and asked all the right questions for me to feel well looked after.

Very friendly team. Made me feel at ease.

Sue Walker and her team are very kind, helpful, knowledgeable and professional. What more can I say. Very happy.

Everyone was so kind.

Very good treatment and service. Am very nervous of all dental procedures.

Professional, courteous, friendly, convenient.

Received excellent treatment and quick appointment when lost a filling.

Efficient, knowledgeable and kind staff. Very happy with the treatment given. Thank you

Always treated with kindness and respect and listened to.

Fantastic dentists, all staff are helpful, polite and seem really happy. Always on time and lovely clean practice.

The practice is very well run and all of the staff have your best interest at heart.

I visited Tom Rowland at envisage dental for some teeth whitening and recontouring , I had a really great experience from start to finish he was very thorough and made sure I was happy with everything, the end results speak for it’s self and I am incredibly happy, I couldn’t recommend him enough, his dental nurse tayla was also very charming and helped make the process a lot easier.

Everyone at Ferndown was very kind and helpful, and everything was done efficiently. Great Dental Practice!

Professional courteous and thorough treatment

Rebecca Jones is an excellent dentist. need i say more?

All the staff are polite helpful and professional. Tom always spends time chatting about my teeth and options open to me. Really feel I can trust the advice he gives and his ability to do a brilliant job

It was on time ,everyone was friendly and helpful ,the treatment was painless and explained as it proceeded and I was able to book a convenient time for my next check up .

The dentist explained everything to me and the nurses are lovely!

I rang in the morning and had an appointment the same afternoon. I thought I had damaged a tooth. But after a thorough check by the dentist. There was no damage. Excellent service from the Ferndown team.

Reception staff were polite and courteous. My dentist, hygienist and assistants were polite and friendly as always and always make you feel that you are personally important to them.

Kept me informed of what they were doing and explained problems

The appointment was on time, the dentist was friendly, polite and kept me well informed as well as advising on how to improve my dental health. The reception was efficient and pleasant to deal with.

Dentist, hygienist and all staff very friendly, efficient and kind.

I am so pleased that I subscribed to this practice. The level of care and attention has been outstanding every time

As usual I am completely satisfied and happy with the treatment I have received from Felix the dentist and also his accompanying nurse

clinician saw me fairly promptly, was very thorough in her check up and explained what she was doing and why

Warm welcome, followed by an extensive examination of my teeth and gums. Since I have some elderly crowns, it was suggested that their condition be checked with x-rays. These were taken efficiently and speedily. The results were obtained very wuickly. The whole process was impressively executed. Check out was pleasant and swift.

Everyone was very friendly and were interested in my general well-being and explained the treatment proposed.

Professional approach by all staff

It is just so expensive!!!

Everything met my expectations very satisfied with treatment and service. Excellent staff.

Emergency dental appointment booked that morning

This was an emergency appointment made the same day as I was in terrible pain with toothache. It was great to see someone the same day and receive the necessary medication.

Our dentist Felix Adrian is first class and such a very good dentist and also such a nice person

Dealt with in efficient and friendly manner

I only had a checkup but was very satisfied with everything,I was advised to make an appointment with the hygienist which I have arranged.

Appointment was on-time. Advice given was comprehensive and informative.

Needed an urgent appointment to sort a problem with a bridge. The staff managed to give me the help I needed at very short notice. I was very pleased & can only compliment the staff. Very efficient & explanatory.

The hygienist and dental nurse were very professional and caring

I wasn't kept waiting therefore no time to get so nervous. My fear was listened to and a clear explanation was given to put it to rest.

Tom & Taylor took great care of me, nothing was to much trouble

Staff are all superb. It’s a wonderful dentist

Dr Walker, her nurse, Mel, and all the staff I have met are highly professional, knowledgeable, courteous and friendly. I could not be more satisfied with a dental practice. Thanks.

I am over the moon with my new teeth by Dr Felix! I had composite bonding done by him, they are perfect. I would recommend Felix to everyone. I’m not the biggest fan of the dentist but Charlotte made me feel so comfortable and relaxed during the whole procedure. Love my new smile I can’t stop smiling!

The clinician and dental nurse were very professional and made me feel at ease during the treatment

The time and patience that Sarah gave in my appointments was second to none. Highly rated, many thanks.

I have a fear of dentists. I have terrible gum disease and my dentist put me at ease and explained everything to me. I am less anxious about repeated appointments now. I would go as far to say this is the best dentists I have been to and my dentist deserves a medal !

Welcoming and highly efficient.

First time visit to a Hygenist who was really good. I felt like I got my monies worth !

Dentist is very personable and explained things well

As a nervous patient I was treated with respect and patience and feel able to attend a hygienist appointment next month which I wouldn’t normally have done

Initial problem solved with further visit as a new patient scheduled

Excellent in every way!

All members of staff behaved in a friendly, highly professional manner

Just excellent service throughout, from booking to leaving, from all the staff.

Excellent treatment taken with great care

Fearing I would have to undergo an extraction of the broken off crowned tooth, I was relieved when my Dentist suggested that the tooth br levelled at the gum, with my existing denture being modified for an extra tooth. Superb treatment carefully carried out.

Great service. Treatment explained clearly with all necessary assurances. Treatment delivered without any problem. Team were friendly and thoughtful about my needs and requirements. Could not ask for better.

The hygienist knows my medical history and recommends impliments thst will make things easier for me.

Great bunch of people doing a great job, highly recommended.The only problem is the car parking at the practice, not one space was available when I arrived and I doubt that all the cars parked were attending the practice.

Seen on time, easy to book appointment, dentist friendly and explained fully what was being done and whu

Friendly and helpful

Everything explained and conducted efficiently

Tom listened to my concerns about my teeth and created a plan to help me. He was easy to talk to and enthusiastic which gave me confidence to proceed with the plan

Everything was straight forward and good advice was given

No reason whatsoever to be dissatisfied in any way. I travel 45 mins to get to this dentist - that says something!

Rebecca at Ferndown is always very gentle, attentive and informative and I no longer dread seeing the dentist!

I didn't feel anywhere near as nervous as I usually do at a dental appointment, the dentist made me feel very comfortable and really listened to what I was saying.

Great service all round, from booking appointment with friendly and helpful reception staff to dentist and dental nurse putting me the patient first. Explained everything clearly, treated with courtesy and respect. Can't fault it.

Had the time to discuss potential issues with my mouth with both the dentist and the hygienist. I came away with some ideas of what I can do next to improve my dental care.

Exceptional and professional service from Dr Rowland. Went through everything in clear detail so I could understand fully. Gave me confidence that things weren’t as bad as I thought and confidence in him and his staff to help me achieve the end goal I’m looking for. Looking forward to going back. Thank you Tom Rowland

Lovely staff and beautifully clean and comfortable treatment rooms. Plenty of time during the appointment to discuss any problems or queries. Relaxed atmosphere and good communication by the professionals during treatments.

Everything went like clockwork

General feeling of being well treated and satisfied with treatment

The service is always excellent

Treatment was professional and effective.

My dentist is great always talking to me as I’m nervous of dentist

The dentist clearly explained everything, before he started and during the procedure. He made sure I was comfortable at all times.

Fantastic.

Curteously dealt with by all members of staff.

Professional & friendly team

Rebeca is an extremely good dentist.